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Repairs and Returns

Repairs
In the unlikely event that your item requires repair or restringing, we do provide repair services.  During the first 90 days, these repairs are complimentary, provided you retain the majority of your beads and stones.  Beyond this period, a nominal service fee starting at $20 will apply, along with shipping costs.  The specifics may vary on a case-by-case basis.  
If your item was purchased over a year ago and is missing gemstones or a substantial number of beads, it may be deemed irreparable.  Please reach out to us so we can provide you a discount code for a replacement. 
To initiate the repair process, please reach out to us at sales@tatianamdesigns.com with your name and order number.  Please be aware that authorized repairs may take a minimum of 2-4 weeks to be completed.
We appreciate you're understanding. 
Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift Cards are non-returnable. 
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@tatianamdesigns.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@tatianamdesigns.com and send your item to: Tatiana M Designs, 91 Chestnut Hill Lane, Briarcliff Manor NY 10510, United States.
Shipping 
To return your product, you should mail your product to: Tatiana M Designs, 91 Chestnut Hill Lane, Briarcliff Manor NY 10510, United States. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.