Exchanges & Repair Policy
All products at Tatiana M Designs are handmade to order as such we do not offer refunds. To ensure you order the correct size, please review our size guide here.
All sale items are final sales and are not eligible for exchanges, returns or refunds.
Returns & Exchanges
Our return and exchange policy lasts 15 days. If 15 days have gone by since you received your purchase, unfortunately we cannot offer an exchange. To be eligible for an exchange, your item must be unused, in the same condition that you received it with the original packaging. Please reach out to us at sales@tatianamdesigns.com or from our contact page to start the exchange process.
Gift Cards cannot be returned, exchanged or refunded
Repairs
In the unlikely event that your item requires repair or restringing, we do provide repair services. During the first 30 days, these repairs are complimentary, provided you retain the majority of your beads and stones. Beyond this period, a nominal service fee starting at $5 will apply, along with shipping costs. The specifics may vary on a case-by-case basis.
If your item was purchased over a year ago and is missing gemstones or a substantial number of beads, it may be deemed irreparable. Please reach out to us so we can provide you a discount code for a replacement.
To initiate the repair process, please reach out to us at sales@tatianamdesigns.com with your name and order number. Please be aware that authorized repairs may take a minimum of 2-4 weeks to be completed.
We appreciate you're understanding.
Sale items
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged, refunded or returned.
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged, refunded or returned.
Custom Orders
Please note that custom orders may not be returned, exchanged or refunded. If you have a question about your size before purchasing, please see our size guide for all details or reach out via email at sales@tatianamdesigns.com.
Defective or Damaged Items
We will only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@tatianamdesigns.com
Shipping
To return your product, you should mail your product to:
Tatiana M Designs
91 Chestnut Hill Lane,
Briarcliff Manor NY 10510,
United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please consider using a trackable shipping service or purchasing shipping insurance as we can't guarantee that we will receive your returned item.